Questions, stuck on setup, or need help with an active candidate pipeline? Our support team is here — fast, clear, and human.
How to Reach Us
- Email: support@aidhires.com
- In-app chat: available to every signed-in user during business hours.
- Help center: searchable guides, video walkthroughs, and best-practice playbooks.
Response Times
- Starter plan: first response within one business day.
- Growth plan: same-day response on business days.
- Scale plan: priority queue with a dedicated success manager.
What We Can Help With
- Setting up roles, pipelines, and interview templates.
- Troubleshooting candidate applications and invitations.
- Billing, invoices, and plan changes.
- Integrations, SSO, and data export.
- Best practices from teams who have already scaled hiring on AiD Hires.
Security or Privacy Concerns?
For security reports or data-privacy requests, email security@aidhires.com or privacy@aidhires.com. We triage every message within one business day.